Refund policy

At Matero Cookware we aim to deliver your order with 100% satisfaction. Not entirely satisfied after all? No problem.We apply a 30-day return period, which means you can register your order for return up to 30 days after receipt. 

You can start your return request via this link.

Return conditions

• You must return the ordered item(s) in the same condition as you received them.
• Item(s) must be returned in the original packaging.

Defective or damaged products

Should you receive a product from us that is defective or damaged, the return shipping costs will be paid by Matero Cookware. You then have the choice of receiving a new product or getting a full refund of the purchase amount. 

When requesting a return for a defective or damaged product, please make sure to send photos and an explanation of the issue to support@materocookware.com.

Refund

To be eligible for a refund, the product must be returned unused and in its original packaging. As soon as we receive the return, we will inspect it and keep you informed by email. Upon approval, the full purchase amount will be refunded within 10 business days via the original payment method.

Return costs

For returns of unused items, the customer is responsible for paying the return shipping costs. 

For returns of defective or damaged products, the return shipping costs will be paid by Matero Cookware.